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Product Availability
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| Please note that listed availability
might not be applicable for multiple copies of an item,
and that sudden demand for an item can have an effect
on its availability. We will inform you by phone or
e-mail if any items in your order prove to be unavailable.
Shipping times are calculated from the time your merchandise
leaves the Ana Wholesale warehouse. Packages are usually
shipped from our warehouse within 3 days of your order.
This would be delayed if an order were placed over the
weekend or on a holiday. Please make your arrangements
accordingly. |
Order Processing
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| ANA Wholesale has worked hard to create
a fast, efficient and fair system for order processing
and shipping. We know you want your order quickly and
at the lowest possible cost.
We strive to process your order and place it on a truck
for shipment in three business days. But due to heavy
order volume, it may take us more than three days to
process your order.
When you place an order, we will include the estimated
shipping date on your order receipt page. You will find
this information on the table below. If it takes us
longer than projected to process your order, we will
contact you either by phone or email. |
| Current Estimated Delivery Times |
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Shipping
Method: |
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Standard |
Premium* |
Express* |
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| Estimated Processing Time |
3 Business Days** |
3 Business Days** |
3 Business Days** |
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| Estimated Shipping Time |
2-8 Business Days |
2-3 Business Days |
1-2 Business Days |
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| Estimated Total Delivery Time |
5-11 Business Days |
5-6 Business Days |
4-5 Business Days |
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*Not available for P.O. Boxes, APO/FPO, HI, AK, USVI,
PR, and Guam
**We update estimated processing times based on our
current projected order volume.
Estimated Processing Time + Estimated Shipping Time
= Estimated Total Delivery Time.
If you place an order after 2pm Central time, we
will begin processing it on the next business day.
Business days exclude Saturdays, Sundays, and all
holidays.
Estimated Total Delivery Time applies to in-stock
products only (not pre-order or backorders).
If we have to review an order for security reasons,
that review may affect the Estimated Processing time. We can not guarantee Estimated Shipping Times. Those
are determined by the specific carrier.
UPS Time in Transit Map
Product restrictions may apply to orders outside the continental U.S. Some manufacturers or products not available for shipping.
Post Office
Orders which do not meet the restrictions for Post Office
will be shipped by standard ground and charged accordingly
without notification. Post Office shipping does not guarantee
time in transit or provide tracking. Lost shipments are
not available for investigation for at least 30 days.
Orders shipped via Post Office are at the consumer's risk.
Oversize Fees
Items which are considered "oversize" are noted on the
website. Oversize fees range from $8.50 to $17.00. Exact
charge will be noted at checkout. Oversize packages cannot
ship Overnight or Saturday Delivery. Oversize packages
cannot be combined with other packages, therefore an additional
shipping charge will be incurred for additional items
on your order.
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Shipping Costs
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We use a shipping method that calculates
your shipping cost based on three factors:
The total weight of the items in your order
The distance between our warehouse and the "ship
to" address you provide
The method of shipment you use (standard, premium,
express)
To preview shipping costs for a purchase simply add the
product to the shopping cart. Once items are added, our
system will allow you to enter a "ship to" zip code. Rates
for standard, premium and express options will be automatically
calculated and appear at the bottom of the shopping cart.
Upon check out you will be given the opportunity to select
a shipping method.
Please be aware that not all items can be shipped using
our premium or express options. Regardless of which shipping
option you may choose, order processing times still apply.
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Where We Ship
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| ANA Wholesale currently ships within
the United States and Canada. Customers shipping to
Canada are responsible for any additional Canadian customs,
taxes and/or tariffs. Additionally, shipments to Hawaii
/ Alaska will be shipped via 2-day air and all orders
shipping to Hawaii / Alaska will be changed to reflect
this additional cost if the chosen shipping method does
not meet or exceed this standard.
Shipments to United States APO & FPO Military bases
will be determined on a case-by-case basis due to inconsistencies
with USPS. We will notify you if we can NOT ship your
order to your military base. |
Where We Do NOT Ship
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| Guam, Virgin Islands and everywhere
else outside North America.
Approved Couriers: Anawholesale only uses couriers that
have a tracking system, like UPS, FedEx and USPS Express
Mail Service. We reserve the right to choose the most
effective form of shipping for your package. |
Order Tracking
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| Here at ANA Wholesale we want to keep
you as informed as possible. Initially you will be sent
an order confirmation email shortly after you submit
your order which includes an order tracking number.
If you have any questions about your order, including
order status, you can visit our web site and track your
purchase through your personal Order
Tracking page. We'll inform you if any items in
your order are out of stock and/or discontinued from
the manufacturer. You will be sent an email showing
which items are available to ship immediately and given
the choice to either cancel or process and ship your
order if any items are out of stock.
Once your order is shipped you will be issued a tracking
number. This tracking number can be accessed through
your personal Order Tracking page. You can then enter
your tracking numbers for UPS
Tracking. If you have any questions regarding order
tracking please feel free to contact us at Anawholesale.com.
In your e-mail please include your name, address, and
order confirmation number in addition to your question
so that we may assist you as quickly as possible. |
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